5. Shipping and delivery
5.1.All products are shipped directly from Italy
5.2. Each delivery contains:
the product (ì) ordered (ì)
eventually information and marketing material
5.3 Shipping costs are charged to customers at a forfeit amount of € 6,90 for each order delivered to Italy and of € 15,00 for each order delivered abroad and of € 25,00 for US and Canada.
Shipping is free for purchase above € 350,00.
In case of special events or promotions, shipping costs may change. You can check the amount on your Shopping Cart.
Shipping costs are indicated in your Shopping Cart, with the unit price.
5.4 In accordance with art. 63 of the Consumption Code, any damage to the package/ packaging of the products shall be immediately notified by indicating it in writing on the Courier’s delivery documents. Once the Customer has signed the Courier’s transportation document, the Customer may not oppose objection on the external characteristic of the delivered goods.
In the case of a courier chosen by the customer different from those proposed during the purchase process, the risk of damage or detriment of the products is transferred to You already at the moment of handing the product to the courier, precluding any notification with respect to the external characteristics of the delivery. In this case any notification shall be notified from you to the courier.
5.5 For security reason, at the time of delivery it is necessary a signature by an adult (over 18 years of age). No delivery at post office box will be made.
5.6 All the purchases will be delivered by UPS standard or DHL courier. The orders will be placed and delivered from Monday to Friday, excluding public holidays, bank holidays, shutdown vacations (in August) and Christmas holidays. l’Opificio is not responsible for unpredictable delays, notwithstanding that, except due to force majeure, the products will be delivered within a maximum of thirty (30) working days following the day after the submission of the order.
5.7 We shall make every effort to deliver the ordered products as quickly as possible, and to this end may break up an order into several shipments according to the availability of the items. In this case we will inform you and you will be billed total shipping costs as one single delivery.
5.8 The Risk of lost or damage of the goods, for reasons not depending on us, it is transferred to you only when you or a third party designed by you and different from the courier, gets materially the good.
5.9 At the time of delivery the Customer, or a person in charge, shall be present in order to verify that the packaging and the product are not damaged.
Any damage in the packaging and/or in the products or any discrepancy between the number of the boxes actually delivered and the number of the boxes indicated on the delivery note, shall be immediately notified by indicating it in writing on the Courier’s delivery documents. Once the Customer has signed the Courier’s transportation document, the Customer may not oppose objection on the external characteristic of the delivered goods.
5.10 Currently the products can be ordered exclusively from European Union state members, United States of America and Canada and those countries indicated herebelow
Delivery Terms and Conditions
USA, CANADA* | ITALIA | EUROPA
Minimum order for free delivery € 350,00 € 350,00 € 350,00
(transport & custom duty) € 25,00 € 6,90 € 15,00
Delivery time ------- Within 30 working days ------
Please for all not listed countries write a mail to firstname.lastname@example.org
We will be pleased to help you!