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FAQs

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Registration and account management
Orders and Shipping
Returns
Navigation Filters
l’Opificio Creations Care and Washing
Technical issues

 

1. Registration and account management

Is the registration to the newsletter free?

You can register to l’Opificio newsletter completely for free, it does not imply any compulsory purchase and it gives you the opportunity to be always updated about our promotions.

Can I cancel my registration?

Your registration can be cancelled whenever you want and without any notification simply by writing an email to privacy@lopificio.it.

How can I change Newsletter settings?

After the registration you can change Newsletter settings in any moment: you just have to enter your account and go to “Newsletter”, then you can choose how you want to receive it.

These changes can also be made from the newsletter itself by clicking on the “Unsubscribe” button. Remember that if you unsubscribe you will not be updated anymore about our exclusive promotions.

How can I recover my password?

No problem if you forgot your password: you just have to click on “Log in” button (on the up right side) and choose the option “Forgot your password”. You will receive an email with a link to set a new password for your account.

Do I have to register to place an order?

No, you can place your order as a Guest, we will only ask you shipping details.

The registration to OpiSHOP is discretionary, it helps you to quicken your next purchase and to get exclusive benefits. If you are registered you can enter a private page where you can check your orders status, manage your personal data and add or remove products from your Wishlist.

How can I change data on my account?

Change or update your personal data is quick and easy: after logging in, you just have to click on “My Account” (on the up left side of our website) and click on “Modify” in the “Contact Information” section. All the changes will be done by clicking on “Save” button.

What is your Privacy Policy?

l’Opificio gives a top priority to data security. We treat your data discreetly according with the right legal requirements (Italian Lgs. D. n.196/03). Further information are reported on the Privacy Policy area of this website. To exercise the rights described in art. 7 of Privacy Code, the customer can refer to: l’Opificio Via Martiri della Libertà, 42 10131 TORINO.

How can I find the nearest l’Opificio Boutique?

You can directly contact us at shop@lopificio.com and tell us where do you live, we will get back to you as soon as possible with the details of the Boutique nearest to you.

 

2. Orders and Shipping 

How can I place an order on l’Opificio?

Placing an order is very easy. After selecting a product and adding it on the cart, click on the “Proceed to Checkout” button. You will be sent on a page where we require your shipping and billing information. If you register on our website, the data will be requested only on your first purchase and then will be saved in order to make easier your next purchases.

If your billing address is different from the shipping one, you can obviously save both. If you have a l’Opificio coupon, you can use it while placing your order.

After entering your data, you can choose the payment method you prefer. Then by clicking on “Continue” button you can review your order.

After confirming and accepted terms and conditions, you can place your order. Right after, you will receive an email with the order confirmation.

Recommendations while placing an order

For special promotions, in SALES section, it is important to be aware that the products you put in your cart are not automatically reserved. Is it necessary to rapidly complete the checkout process in order to avoid deceptions, otherwise it’s possible that the product runs over before you complete your payment.

Which is the minimum quantity of fabric that I can order?

The minimum quantity you can order is one metre, you can buy fabrics for metre multiples. The price refers to one metre of fabric.

Can I ask for samples?

Of course! After registrating, in order to give us your shipping information, you can demand by email to shop@lopificio.it the sample of the fabric you chose and in which colour variant. You can ask no more than 3 free samples. The sample will be mailed to you for free.

Can I ask for a cushion in different size and/or different fabrics from the ones proposed?

You can directly contact l’Opificio (http://lopificio.it/contatti/), we will get back to you as soon as possible with the availability.  

Where can I check my order status?

To verify the order status you can access into “My account” area and click on the “My orders” section, where you will see your order list. It is possible to check the status of each order.

We will notify the delivery by emailing you at the email address you have provided at the moment you have placed an order.

What payment methods do you accept?

l’Opificio offers several payment methods. Secutity is a priority for us, so all the information will be cripted.

We offer you the possibility to pay by:

Credit Card
Pay with HYPE by Banca Sella
Pay with QR CODE
MyBank
Bank Transfer
Pay with MasterPass

In case you pay by credit card, we suggest you to keep on hand the SecureCode in order to quicken your purchase.

In how many days will I receive my order?

Each piece is sewn after the order. Products will be delivered within a maximum of 30 (thirty) days, starting from the day after we receive the payment.

The delivery timeframe of the order are submitted to production timeline (where required) and depends on the availability and the type of the ordered product. The products described as “Ready for immediate delivery” are delivered in 2/3 days working days (excluded deliveries in certain deprived areas).

Most of the times, the product chosen will be prepared expressly for your order, so the delivery schedule will be the result of an handcraft production process, which requires care in details and ad-hoc production.

In molti casi il prodotto scelto sarà messo in produzione appositamente per il tuo ordine pertanto i tempi di consegna saranno il risultato di un processo produttivo artigianale che richiede cura nei dettagli ed una produzione ad-hoc. l’Opificio undertakes to respect the estimated delivery time communicated on the website , however, should they occur unexpected events during production or shipping, you will always be promptly notified by our team. In case you have any doubts, do not hesitate to contact us at shop@lopificio.it.

How much does delivery cost?

Shipping fees are of 6,90 Euro for deliveries within Italy and of 15,00 Euro for abroad deliveries.

Shipping is free for orders above 300 Euro.

In case of special promotions and events such amount may be modified. You will always be informed about such changes before the payment.

Shipping fees are indicated  together with the product price in your Cart.

Do you ship outside Italy?

Of course! l’Opificio ship to whole Europe (except Spain).

You can set the destination country during the checkout process or send us an email to shop@lopificio.it specifying the destination area and will give you the relevant information.

Can I track my shipment?

Yes. You will receive the tracking number of your shipment by email together with the confirmation of the shipment.

Who will take care of the delivery of my order?

l’Opificio wants to provide you the most exciting shopping experience! Our logistic team works close with the best international couriers, your order will be safely delivered to the address you provide us while placing the order.

l’Opificio works with couriers qualified in deliveries of interior decoration products.

How should I act upon delivery?

we suggest you to follow these steps during the order process and when receiving it:

a- check the boxes are as many as reported on the delivery note;

b-check the packaging and report any sign of damage.

In case you think something went wrong with your delivery, please make sure you sign the delivery note as “accepted with reserve” and report any damage to the courier as well as contact us at shop@lopificio.it.

Why do I have to enter my fiscal code?

How can I request an invoice?

All the receipts released by l’Opificio are fiscal invoices.

For this reason private citizens who resides in Italy must fill in the “fiscal code” field.

How can I contact you for assistance?

If you need assistance or want to make a complaint regarding the purchased products, you can contact l’Opificio at shop@lopificio.it.

If you want to be contacted by phone, please specify it in your email and give us your details.

3. Returns

When can I return a product and ask for refund of my order?

No worries!! If for any reason you are not satisfied with your order you can ask for refund and return the product easily and quickly. The right of withdrawal is regulated by current laws.

I’ve changed my mind and I want to cancel my order. What I have to do?

If you changed your mind you can cancel your order, unless products are not being delivered, by contacting us at shop@lopificio.it. We will send you by email the Withdrawal Form, which you have  to fill in and promptly send back to us.

But, if your order is being delivered, you should wait to receive it and then return it.

What can I return and how?

You can return the purchased product/s by informing us within 14 working days starting from the day of delivery. The return policy, regulated by these conditions of sale, does not apply to those products that are customised and/or manufactured on a single order basis.

How does the return work? What I have to do?

To return your order you have to:

a-    Make sure that the products you want to return are in their original conditions and not damaged, products should not have been used or washed and the identification tag should still be attached to the products as integral part of the goods;

b-    products should be returned with their original packaging, the same protective box and the same cardboard frames used for the delivery. If the original packaging is broken or not available, you must use an appropriate alternative package in order to return the product(s) to l’Opificio warehouse with the greatest possible care.

c-    Fill in online the Return Form; the form must be filled in and transmitted within fourteen (14) days upon receipt of the products;

d-    make sure you include in the package a copy of the delivery note on which you will highlight the products you are returning and the reason of return, or you can print and enclose in the package the return form;

e-    You can ship with the courier we suggest on the Return Form (UPS), using the return label with the barcode provided in the package; you have to give the products to the courier (UPS) within fourteen (14) days, starting from the day in which you inform us about your decision to withdraw from this contract.

If you decide to use a different courier from the one we suggest, you can find further information on the conditions of sales (section 6).

Can I have product(s) replaced?

In case of wrong or faulty product(s), we can replace your article with the same one you ordered and you have to return the wrong or faulty product within 14 days upon delivery. But, in case you want to change the article (upon availability as stated in Terms and Conditions) or order a different one, you should return the one you received and place a new order.

How and when will I be refund?

By returning a product you will be 100% refund. If the product(s) is wrong or faulty, l’Opificio will refund you all the money you spent on our site, including delivery, which in other cases will be carged to you. Partial or damaged returns will correspond to partial refunds. Whichever is the payment method you used, the integral or partial refund will be done in the shortest time possible within fourteen (14) days starting from the day we received your request to exercise your right of withdrawal, only after having verified the correct execution of your right of withdrawal and the conditions of the returned goods.

We will refund you by the same payment method you used in the purchase, unless you expressly asked us to use a different payment method (shop@lopificio.it).

 

4.Navigation Filters

While using navigation filters for price and size in the Cushion category, it may be shown products of different price and size from the ones selected. Thanks to the numerous possibilities of choice, you will see some products that apparently do not correspond to the selected criteria.By clicking on the single product, you can then choose the exact desired Cushion.

 

5.l’Opificio Creations Care and Washing

Are l’Opificio fabrics and creations washable?

We recommend dry cleaning. For cotton velvets articles pressure marks can easily be eliminated using a steam iron without touching the fabrics. Only fire retardant fabric can be gently washed at no more than 30°: half charge and soft spin cycle.

 

6.Tecnhical issues


I have a technical problem. How can I contact you? 

We are obsessed about providing you the best experience, however we know that inconveniences happen. Please make sure that your browser is fully updated. In case of any problems, please email shop@lopificio.it. We will get back to you in 24 working hours.

I have technical problems on your website

For any problems we suggest you to make sure that your operating system (e.g. Windows Vista, Mac OS X) is provided with the latest updating and patch.

If the problem persists, write at shop@lopificio.it specifying if possible:

• Operatine system (e.g.: Windows XP, Mac OS X)

• Browser (e.g.: Internet Explorer 7, Firefox, Safari)

• Description of the error occurred (you can enclose a screenshot).